On-us closed out the 10th anniversary of Hong Kong FinTech Week with a landmark Day 2 that cemented the company's position as a leading voice on AI-powered customer engagement in the BFSI sector.

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CSO Honnus Cheung moderated a high-profile panel titled "Redefining Customer Experience: How GenAI Shapes the Future of BFSI Customer Journeys," featuring senior executives from HSBC, the World Economic Forum, Bank of China, and Zurich Insurance. The discussion converged on a critical message: while GenAI unlocks unprecedented value through hyper-personalisation, predictive insights, and automation, businesses must equally champion data privacy, cybersecurity, and the human touch to build trusted, sustainable customer relationships.

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The booth drew significant engagement throughout the two-day event, with visitors exploring On-us's AI-powered Smart E-Voucher platform and pre-registering for the company's forthcoming whitepaper. The momentum generated at HKFTW carried directly into the Singapore FinTech Festival 2025 the following week, where On-us continued its regional expansion conversations.

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On-us thanks the Financial Services and the Treasury Bureau, InvestHK, Finoverse, and HKSTP for supporting a landmark 10th anniversary. To learn more about On-us solution and book a demo, visit https://www.on-us.com/demo.