FAQ

Frequently Asked Questions

As a marketer, how can On-us enrich my loyalty program to enhance customer engagement?

On-us enhances your loyalty program by delivering dynamic loyalty incentives that increase brand visibility and improve customer satisfaction. Smart E-Vouchers enable gamified, interactive engagement while embedding your branding throughout the reward journey, creating a more compelling and data-driven experience that drives stronger customer loyalty

Are On-us Value Added Solutions customizable to fit my branding?

Yes. Like Smart E-Vouchers, On-us Value Added Solutions can be customized to align with your brand, including visuals, messaging, and overall design, delivering an engaging and fully branded reward experience for your customers

Is there a maximum number of questions for my On-us Form?

No. On-us Forms allows you to include as many questions as needed to capture customer insights while maintaining an optimal user experience. Book a demo with On-us Incentive Experts to design a form that meets your campaign objectives and maximizes engagement

Can I have multiple language options for my On-us Form?

Yes. On-us Forms support multiple language options, enabling you to reach a global customer base, capture responses across borders, and enhance user accessibility

What cybersecurity and fraud prevention measures protect against On-us Form manipulation?

On-us Forms include multiple security measures to prevent manipulation, such as checking for duplicate entries, validating contact information against the marketer’s database, and other verification processes to ensure data integrity and accurate rewards delivery. Book a demo with On-us Incentive Experts to share your needs and explore how we can customize solutions for your campaign

Can Voucher Packs support multiple voucher expiry dates?

Yes. On-us Voucher Packs can combine Smart E-Vouchers with multiple expiry dates, offering flexibility for campaign planning and ongoing customer retargeting and engagement

Are there limitations for Voucher Pack reward combinations?

No. On-us Voucher Packs support flexible reward combinations, enabling marketers to create personalized offerings that align with campaign objectives and customer preferences. You can combine multi-merchant vouchers, as well as vouchers of different values and currencies, within a single voucher pack

Can I customize the On-us Lucky Draw prize wheel with my branding?

Yes. You can design your own prize wheel to match your branding, or select from On-us’ in-house prize wheel designs for a ready-made experience that enables swift campaign fulfillment

How does On-us allocate rewards in a Lucky Draw?

On-us uses a pre-set algorithm to distribute rewards from a prize pool predefined by marketers. You can also strategize with On-us Incentive Experts to optimize reward allocation and maximize campaign impact

Can I add an entry verification code for my Lucky Draw campaign?

Yes. Entry codes can be added with bank-grade encryption and configured according to marketer-defined settings to ensure secure and controlled participation

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What types of campaigns can I run with On-us?

With On-us, you can run a wide range of local and cross-border campaigns, including lead acquisition, loyalty retention, member engagement, event rewards, employee benefits or HR procurement, and sales promotions. Our latest patented technology co-created with Visa redefines credit card non-cashback benefits, enabling reward campaigns based on accumulated card spending or card-linked checkout rewards

How does On-us support campaign planning and incentive strategy development?

On-us provides end-to-end campaign support, from selecting optimal smart tool combinations to maximize reach, recommending themed merchant selections aligned with your objectives, and tailoring customization and personalization strategies to boost brand visibility. We also help optimize campaign settings, including duration, offer validity, and voucher value, to drive higher conversions and maximize ROI

What is On-us' vision and mission?

On-us was founded on a simple yet powerful vision: to reignite customer engagement and empower businesses to thrive again. We believe that incentives are more than just transactional payments; they are a lifeline for businesses and a spark of joy for customers, fostering meaningful connections that uplift global communities while driving revenue growth for businesses. Every interaction on our platform enriches consumer insights, bringing businesses closer to delivering truly personalized engagement and strengthen brand loyalty at scale

Why should I choose E-Vouchers over other reward tools?

In the era of digital transformation and AI, loyalty rewards and incentives has became more personalized and demanding. Smart E-Vouchers have emerged as a convenient, globally scalable solution for customer engagement, while most existing solutions remain transactional, generic, and disconnected from real consumer intent

Can On-us onboard new merchants for my campaign?

Yes. On-us can onboard merchants upon request to support your campaign needs. Book a demo with our Incentive Experts to design a reward offer strategy that aligns with your targeted customer segments

As a merchant, how can On-us help my brand?

On-us helps merchants reach previously inaccessible customer segments, increase incoming store traffic, boost sales and revenue, and gain global brand exposure through a diverse client base from our marketer ecosystem

How does branded and personalized reward incentives boost campaign performance and customer engagement?

Branded and personalized reward incentives boost campaign performance and customer engagement by keeping your brand top of mind throughout the customer reward journey. They increase customer satisfaction while reinforcing brand identity, deepening emotional connections and fostering lasting engagement

Which marketer segments does On-us serve?

Our platform supports financial services providers, people management teams, blue-chip property developers, non-profit organizations, retail, FMCG, and SMEs, enabling them to drive sustainable sales growth and enhanced customer loyalty engagement

As a marketer, how does On-us' solutions contribute towards my digital customer engagement strategy?

On-us solutions strengthen your digital customer engagement strategy by delivering a fully digital reward experience that integrates seamlessly into the customer journey. Personalized Smart E-Vouchers are delivered digitally with cashless redemption, capturing behavioral insights to enrich customer profiles and enabling data-driven, fintech-powered strategies that accelerate customer engagement and loyalty

How On-us loyalty campaigns drive values and help my business grow?

On-us loyalty campaigns drive business growth by combining fully customizable rewards with data-driven retargeting insights and strategies. As your trusted partner, On-us Incentive Experts provide end-to-end campaign management to help you maximize ROI, accelerate customer engagement, and build long-term loyalty

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What merchant brands can I offer to my customers through On-us?

Marketers can leverage the On-us merchant ecosystem of more than 3000 merchants across 900 cities and more than 500,000 POS to deliver rewards that resonates with any customer segment. Our network spans supermarkets and grocery, food and beverages, dining, retail and department stores, fashion and lifestyle, health and wellness, luxury travel and hotels, entertainment and curated experiences, e-commerce and beyond

What currencies and voucher values does On-us Smart E-Voucher support?

On-us Smart E-Vouchers offer flexible values, with basic denominations as well as fully customizable amounts. They also support multi-currency options within a single voucher, enabling cross-border campaigns and providing flexibility for marketers targeting customers with diverse backgrounds

Can I distribute Smart E-Vouchers across multiple communication channels?

Yes. On-us allows you to distribute Smart E-Vouchers across multiple channels and select the optimal delivery method for each lead to maximize loyalty engagement

How can On-us Smart E-Vouchers boost credit card loyalty?

On-us Smart E-Vouchers boost credit card loyalty by incentivizing higher card usage and driving behavioral shifts in card choice. With card linked checkout and accumulated spending qualifications by Visa Offer Platform (VOP), issuers can motivate continuous card activity with reward milestones. Smart E-Vouchers foster long-term loyalty through personalized, value driven engagement beyond borders that strengthens customer stickiness and increases card revenue over time

Do I need to install an app to use On-us Smart E-Vouchers?

No. All Smart E-Vouchers under On-us Express and On-us Enterprise campaigns are web-based, designed to simplify the user experience without requiring any app installation

How do I redeem On-us Smart E-Vouchers online?

Open the Smart E-Voucher link delivered to your mobile device. Select your preferred merchant from the dropdown list and click "Redeem". A voucher code will be presented for you to enter at checkout on the merchant’s website. The voucher status will update to Redeemed once the transaction is successfully completed

How do I redeem On-us Smart E-Vouchers in-store?

Open the Smart E-Voucher link delivered to your mobile device. A unique QR code will be displayed once the voucher is accessed. Present this QR code at your selected merchant during checkout to complete the redemption process. The voucher status will update to "Redeemed" upon successful use

What kind of data can I access from On-us Smart E-Voucher campaigns?

On-us Smart E-Voucher campaigns provide over 20 real-time behavioral data metrics with insights at both the campaign and consumer level. Key data includes redemption patterns, voucher usage behaviors, delivery performance, and ROI. These insights enable marketers to refine segmentation, personalize engagement, and enhance customer profiling across the entire campaign lifecycle

Can I change my On-us Smart E-Voucher campaign strategy mid-campaign?

Yes, On-us campaigns are flexible, and strategies can be adjusted dynamically at any time. You can refine incentives such as branding images, offer validity, and redemption rules to optimize performance and maximize ROI using real-time engagement insights

Is there any restrictions on Smart E-Voucher validity period or offer duration?

Voucher expiry can be customized based on your campaign objectives, ranging from a few days to several months. Shorter campaigns often drive higher engagement and conversion. Book a demo with On-us Incentive Experts to design the optimal campaign duration to align with your engagement goals

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Are On-us Value Added Solutions customizable to fit my branding?

Is there a maximum number of questions for my On-us Form?

Can I have multiple language options for my On-us Form?

Yes. On-us Forms support multiple language options, enabling you to reach a global customer base, capture responses across borders, and enhance user accessibility

What cybersecurity and fraud prevention measures protect against On-us Form manipulation?

Can Voucher Packs support multiple voucher expiry dates?

Yes. On-us Voucher Packs can combine Smart E-Vouchers with multiple expiry dates, offering flexibility for campaign planning and ongoing customer retargeting and engagement

Are there limitations for Voucher Pack reward combinations?

Can I customize the On-us Lucky Draw prize wheel with my branding?

Yes. You can design your own prize wheel to match your branding, or select from On-us’ in-house prize wheel designs for a ready-made experience that enables swift campaign fulfillment

How does On-us allocate rewards in a Lucky Draw?

Can I add an entry verification code for my Lucky Draw campaign?

Yes. Entry codes can be added with bank-grade encryption and configured according to marketer-defined settings to ensure secure and controlled participation

How effective is On-us Form for lead acquisition?

On-us Forms drive up to 85% higher conversion. They enable instant personalized engagement while leveraging collected data and identifying high-performing channels. This allows marketers to efficiently segment leads, increase conversion rates, and gain actionable insights throughout the campaign lifecycle, ultimately driving additional revenue and business growth

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How can On-us solutions support my brand's ESG strategies?

On-us solutions help brands advance their ESG initiatives by reducing carbon emissions, supporting social enterprises through donations or cash vouchers, offsetting carbon credits, and raising customer awareness of sustainability efforts. These capabilities allow businesses to embed environmental and social responsibility into their reward campaigns while engaging customers in meaningful ways

Why does On-us value ESG?

On-us value ESG because integrating environmental, social, and governance principles drives sustainable business growth, strengthens brand reputation, and meets the evolving expectations of customers and stakeholders. By embedding ESG into our solutions, we help businesses in our ecosystem to create meaningful impact while delivering measurable business growth through responsible and purpose-driven campaigns

How much carbon can be saved through each Smart E-Voucher?

On-us Smart E-Vouchers meet certified sustainability standards (ISO 14069:2018), reducing emissions from 12.5g CO₂ per paper voucher to just 0.3g CO₂ per Smart E-Voucher. Our fully digitalized incentives provides verified carbon savings, supports ESG compliance, and helps businesses achieve sustainability goals while eliminating paper waste

What is ISO 14067:2018 carbon reduction certification?

ISO 14067:2018 is an international standard for measuring and verifying the carbon footprint of products. Certification ensures transparent, credible carbon reduction claims, helping businesses meet ESG goals and demonstrate sustainability

Are all On-us Smart E-Vouchers eligible for ISO 14067:2018 certification.

Yes. On-us Smart E-Vouchers are designed and assessed to meet ISO 14067:2018 standards, ensuring verified carbon footprint reductions and supporting ESG and sustainability initiatives

How does On-us source carbon projects for Green Vouchers?

On-us carefully evaluates carbon projects that are verified by international standards such as Verra or Gold Standard. Marketers can also propose carbon projects that align with their corporate mission and ESG objectives, ensuring Green Vouchers deliver credible environmental impact

What carbon project options are available for offsetting through Green Vouchers?

On-us Green Vouchers support a range of global carbon projects that are certified by recognized standards such as Verra or Gold Standard, ensuring verified and credible environmental impact

Will my brand receive a carbon offset certificate after customer redeems a Green Voucher?

Yes. For each campaign and carbon project, your brand will receive a verified carbon offset certificate, recognizing the environmental impact of the redeemed Green Vouchers