FAQ

Frequently Asked Questions

What types of campaigns can I run with On-us?

With On-us, you can run a wide range of local and cross-border campaigns, including lead acquisition, loyalty retention, member engagement, event rewards, employee benefits or HR procurement, and sales promotions. Our latest patented technology co-created with Visa redefines credit card non-cashback benefits, enabling reward campaigns based on accumulated card spending or card-linked checkout rewards

How does On-us support campaign planning and incentive strategy development?

On-us provides end-to-end campaign support, from selecting optimal smart tool combinations to maximize reach, recommending themed merchant selections aligned with your objectives, and tailoring customization and personalization strategies to boost brand visibility. We also help optimize campaign settings, including duration, offer validity, and voucher value, to drive higher conversions and maximize ROI

What merchant brands can I offer to my customers through On-us?

Marketers can leverage the On-us merchant ecosystem of more than 3000 merchants across 900 cities and more than 500,000 POS to deliver rewards that resonates with any customer segment. Our network spans supermarkets and grocery, food and beverages, dining, retail and department stores, fashion and lifestyle, health and wellness, luxury travel and hotels, entertainment and curated experiences, e-commerce and beyond

What currencies and voucher values does On-us Smart E-Voucher support?

On-us Smart E-Vouchers offer flexible values, with basic denominations as well as fully customizable amounts. They also support multi-currency options within a single voucher, enabling cross-border campaigns and providing flexibility for marketers targeting customers with diverse backgrounds

Can I distribute Smart E-Vouchers across multiple communication channels?

Yes. On-us allows you to distribute Smart E-Vouchers across multiple channels and select the optimal delivery method for each lead to maximize loyalty engagement

How can On-us Smart E-Vouchers boost credit card loyalty?

On-us Smart E-Vouchers boost credit card loyalty by incentivizing higher card usage and driving behavioral shifts in card choice. With card linked checkout and accumulated spending qualifications by Visa Offer Platform (VOP), issuers can motivate continuous card activity with reward milestones. Smart E-Vouchers foster long-term loyalty through personalized, value driven engagement beyond borders that strengthens customer stickiness and increases card revenue over time

Do I need to install an app to use On-us Smart E-Vouchers?

No. All Smart E-Vouchers under On-us Express and On-us Enterprise campaigns are web-based, designed to simplify the user experience without requiring any app installation

How do I redeem On-us Smart E-Vouchers online?

Open the Smart E-Voucher link delivered to your mobile device. Select your preferred merchant from the dropdown list and click "Redeem". A voucher code will be presented for you to enter at checkout on the merchant’s website. The voucher status will update to Redeemed once the transaction is successfully completed

How do I redeem On-us Smart E-Vouchers in-store?

Open the Smart E-Voucher link delivered to your mobile device. A unique QR code will be displayed once the voucher is accessed. Present this QR code at your selected merchant during checkout to complete the redemption process. The voucher status will update to "Redeemed" upon successful use

What kind of data can I access from On-us Smart E-Voucher campaigns?

On-us Smart E-Voucher campaigns provide over 20 real-time behavioral data metrics with insights at both the campaign and consumer level. Key data includes redemption patterns, voucher usage behaviors, delivery performance, and ROI. These insights enable marketers to refine segmentation, personalize engagement, and enhance customer profiling across the entire campaign lifecycle

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As a marketer, how can On-us enrich my loyalty program to enhance customer engagement?

On-us enhances your loyalty program by delivering dynamic loyalty incentives that increase brand visibility and improve customer satisfaction. Smart E-Vouchers enable gamified, interactive engagement while embedding your branding throughout the reward journey, creating a more compelling and data-driven experience that drives stronger customer loyalty

What is On-us?

On-us is a global B2B2C personalized Smart E-Voucher incentive platform leveraging FinTech, data, and behavioral AI to enhance customer engagement and unlock maximum value for all in our ecosystem. Through omni-channel APIs, FinTech, and AI data analytics, On-us delivers scalable, next-generation engagement solutions that are shaping the future of loyalty. Currently, our ecosystem across Hong Kong, Taiwan, Singapore, Malaysia and Thailand comprises over 100 marketers with a client base exceeding 50 million consumers, and more than 3,000 merchants across 500,000 outlets worldwide

How can I use On-us to retarget customers and drive repeat engagement?

On-us enables customer retargeting and repeat engagement through user-level Smart E-Voucher insights and dynamic segmentation. Enterprises can identify customers based on redemption behavior, activity patterns, and preferences, then deploy tailored, behavior-triggered rewards. This approach maximizes ROI by driving higher conversions, encouraging repeat purchases, and supporting upselling and cross-selling of targeted products or services

As a marketer, how can On-us help me to boost lead acquisition and conversion?

On-us helps marketers boost lead acquisition and conversion by enabling precise customer profiling and providing detailed voucher engagement trends and performance metrics. These insights allow you to identify high intent segments and deploy targeted incentives that accelerate conversion. With behavioral data-driven retargeting, you can also refine upsell and cross sell strategies, improving ROI and conversion outcomes beyond engagement campaigns

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What merchant brands can I offer to my customers through On-us?

What currencies and voucher values does On-us Smart E-Voucher support?

Can I distribute Smart E-Vouchers across multiple communication channels?

Yes. On-us allows you to distribute Smart E-Vouchers across multiple channels and select the optimal delivery method for each lead to maximize loyalty engagement

How can On-us Smart E-Vouchers boost credit card loyalty?

Do I need to install an app to use On-us Smart E-Vouchers?

No. All Smart E-Vouchers under On-us Express and On-us Enterprise campaigns are web-based, designed to simplify the user experience without requiring any app installation

How do I redeem On-us Smart E-Vouchers online?

How do I redeem On-us Smart E-Vouchers in-store?

What kind of data can I access from On-us Smart E-Voucher campaigns?

Can I change my On-us Smart E-Voucher campaign strategy mid-campaign?

Yes, On-us campaigns are flexible, and strategies can be adjusted dynamically at any time. You can refine incentives such as branding images, offer validity, and redemption rules to optimize performance and maximize ROI using real-time engagement insights

Is there any restrictions on Smart E-Voucher validity period or offer duration?

Voucher expiry can be customized based on your campaign objectives, ranging from a few days to several months. Shorter campaigns often drive higher engagement and conversion. Book a demo with On-us Incentive Experts to design the optimal campaign duration to align with your engagement goals

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Can I track the incoming channel of leads to my On-us Form?

Yes. On-us Forms can be configured to track lead origin, enabling you to identify the most effective channels and optimize campaign engagement and performance

Are rewards delivered instantly after a customer fills in an On-us Form?

Yes. Rewards will be delivered upon qualification according to the terms and conditions set by the marketer for the campaign, and will be issued instantly through omni-channels

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How can On-us solutions support my brand's ESG strategies?

On-us solutions help brands advance their ESG initiatives by reducing carbon emissions, supporting social enterprises through donations or cash vouchers, offsetting carbon credits, and raising customer awareness of sustainability efforts. These capabilities allow businesses to embed environmental and social responsibility into their reward campaigns while engaging customers in meaningful ways

Why does On-us value ESG?

On-us value ESG because integrating environmental, social, and governance principles drives sustainable business growth, strengthens brand reputation, and meets the evolving expectations of customers and stakeholders. By embedding ESG into our solutions, we help businesses in our ecosystem to create meaningful impact while delivering measurable business growth through responsible and purpose-driven campaigns

How much carbon can be saved through each Smart E-Voucher?

On-us Smart E-Vouchers meet certified sustainability standards (ISO 14069:2018), reducing emissions from 12.5g CO₂ per paper voucher to just 0.3g CO₂ per Smart E-Voucher. Our fully digitalized incentives provides verified carbon savings, supports ESG compliance, and helps businesses achieve sustainability goals while eliminating paper waste

What is ISO 14067:2018 carbon reduction certification?

ISO 14067:2018 is an international standard for measuring and verifying the carbon footprint of products. Certification ensures transparent, credible carbon reduction claims, helping businesses meet ESG goals and demonstrate sustainability

Are all On-us Smart E-Vouchers eligible for ISO 14067:2018 certification.

Yes. On-us Smart E-Vouchers are designed and assessed to meet ISO 14067:2018 standards, ensuring verified carbon footprint reductions and supporting ESG and sustainability initiatives

How does On-us source carbon projects for Green Vouchers?

On-us carefully evaluates carbon projects that are verified by international standards such as Verra or Gold Standard. Marketers can also propose carbon projects that align with their corporate mission and ESG objectives, ensuring Green Vouchers deliver credible environmental impact

What carbon project options are available for offsetting through Green Vouchers?

On-us Green Vouchers support a range of global carbon projects that are certified by recognized standards such as Verra or Gold Standard, ensuring verified and credible environmental impact

Will my brand receive a carbon offset certificate after customer redeems a Green Voucher?

Yes. For each campaign and carbon project, your brand will receive a verified carbon offset certificate, recognizing the environmental impact of the redeemed Green Vouchers